How to Add an AI Chatbot to Your Website

Adding an AI chatbot to your website is mostly an embed plus knowledge setup—then the same inbox your team already uses for social channels.

Embed with widget.js

1. Create or open your Replymerce workspace.
2. Add the website chat channel and copy the embed snippet that loads widget.js.
3. Place the script on your storefront templates (theme footer is a common pattern).
4. Load the site and confirm the widget appears on desktop and mobile.

Ground answers before you go live

• Sync Magento/Shopify or import CSV.
• Add FAQs shoppers ask on-site (shipping calculators you cannot automate still need clear text).
• Test product and policy questions in the widget.
• Practice human takeover so agents can finish chats from the shared inbox.

Keep website chat with your other channels

Website chat sits beside Instagram DM, Messenger, WhatsApp, and voice_call. See website AI chatbot and the unified inbox.

Limitations

Theme caching, CSP rules, or tag managers can block the script. Fix embed loading before tuning AI prompts. Free Starter message and channel caps still apply—check /pricing.

Next step

Register, embed widget.js on a staging page, and validate one full conversation end-to-end.