WhatsApp AI chatbot
WhatsApp AI Chatbot for Business and Ecommerce
Replymerce supports WhatsApp as a business messaging channel so customers get product and policy answers—especially after hours—while your team retains human takeover.
WhatsApp buyers expect fast answers
Ecommerce customers use WhatsApp for stock checks, sizing, and delivery questions. Away messages alone do not recommend products. Replymerce AI can answer from your catalog and FAQs, then escalate to a person when needed. This is messaging automation—not the separate Voice AI call channel.
What is supported
WhatsApp business channel type in Replymerce
AI replies using products and knowledge sources
Shared inbox with assignment and human takeover
After-hours coverage for repetitive product/policy questions
After-hours example (illustrative)
- Customer WhatsApps at 11pm asking if a color is in stock
- AI answers from the latest synced catalog data
- Customer asks for a discount exception
- AI escalates to human attention for policy exceptions
Setup overview
Configure WhatsApp channel credentials in Replymerce Channels / Setup
Connect catalog and knowledge content
Send test messages and verify inbox delivery
Define when agents should take over
Limitations
WhatsApp Business / provider setup and messaging policy compliance are required outside Replymerce
Template/marketing message rules are governed by WhatsApp—confirm current Meta docs for campaigns
Voice/phone AI is a separate channel and should not be confused with WhatsApp chat
Stock answers are only as fresh as your last catalog sync
Integrations
WhatsApp channel
Catalog sync (Magento/Shopify/CSV)
Unified inbox
FAQ
WhatsApp AI Chatbot for Business and Ecommerce
Plan limits apply (including free Starter caps). See /pricing.
See pricing