Instagram AI chatbot
Instagram AI Chatbot and DM Automation for Online Stores
Replymerce connects to Instagram messaging so shoppers get catalog-grounded answers in DMs. Capture intent, recommend products, and escalate to humans without losing context.
Why Instagram DMs stall sales
Shoppers ask about price, size, availability, and shipping in DMs—often outside business hours. Slow or generic replies lose purchase intent. Replymerce keeps conversations moving with AI answers based on your products and policies, then routes complex chats to your team.
What Replymerce supports on Instagram
Instagram DM channel connection through Meta setup
AI replies grounded in connected products, FAQs, and policies
Lead capture and conversation history in the shared inbox
Human takeover and assignment when a specialist is needed
Website and other channels can share the same knowledge base
Practical example (illustrative)
- Shopper DMs: “Is the black leather tote still available in medium?”
- AI checks catalog knowledge and replies with availability and a product-page link when present
- Shopper asks about shipping to their city
- AI answers from your shipping policy knowledge, or escalates if the policy is missing
- Agent takes over to confirm a special request
Example dialogue is illustrative, not a recorded customer transcript.
Setup prerequisites and steps
Create a Replymerce workspace and open Channels / Setup
Connect Meta and select the Instagram messaging channel
Import or sync your catalog (Magento, Shopify, or CSV)
Add FAQs and store policies in Knowledge
Send a test DM and verify AI replies, then practice human takeover in the inbox
Limitations and escalation
Meta app permissions and Instagram Professional account requirements apply
AI cannot invent stock, order tracking, or checkout completion if those are not in your connected data
Public comment automation depends on how your Meta connection and workflows are configured
Human escalation is available via takeover and assignment in the inbox
Integrations
Meta Instagram DM channel
Shared catalog sync with Magento / Shopify / CSV
Shared inbox with Messenger, WhatsApp, and website chat
FAQ
Instagram AI Chatbot and DM Automation for Online Stores
A free Starter plan is available with capped AI usage and channel limits. See /pricing for current plan details.
See pricing