Instagram & WhatsApp shared inbox
Shared Inbox for Instagram, WhatsApp, and More
Replymerce gives your team one inbox for customer conversations across Instagram, WhatsApp, Facebook Messenger, and website chat—with AI drafts and human control.
Split inboxes slow teams down
When Instagram lives in one app and WhatsApp in another, replies get missed and ownership is unclear. A shared inbox centralizes threads, assignments, and handoff while AI handles repetitive product questions.
Inbox capabilities
Unified conversation list across connected channels
Unread sorting and filters (including mine/unread)
Assignment to teammates
Human takeover toggle
Internal notes hidden from customers
Canned replies for agents
Team workflow example
- AI answers an Instagram size question
- Shopper asks for a custom quote
- Conversation is marked for human attention and assigned to sales
- Agent replies in the same thread; WhatsApp chats appear alongside in the list
How to use it
Connect your messaging channels
Invite teammates to the organization
Open Inbox and set assignment preferences
Practice takeover and notes on a test thread
Limitations
Only connected channels appear
Provider outages (Meta/WhatsApp) affect delivery outside Replymerce control
Voice calls are a separate channel surface
Channels in one place
Instagram DM
Messenger
Website chat
FAQ
Shared Inbox for Instagram, WhatsApp, and More
Team seats and channel counts depend on your plan. See /pricing and Settings → Team.
See pricing